FAQ's

Can I use the 'Party planner' without buying supplies?

Once you've created an EezyPeezyParties account, you can use any part of the website, independently.

Can I buy supplies without using the 'Party planner' ?

Absolutely. Any part of the website can be used after you've signed up.

What are your payment options?

The EezyPeezyParties payment gateway has been set up to receive secure payments via PayPal, Visa and Mastercard. Unfortunately, we do not accept cheques or cash on delivery.

How long does it take to deliver party supplies?

For Hong Kong Island and Kowloon please place your order by latest Wednesday 12noon to to receive it before the weekend.

For Outlying Islands (Lantau, Lamma, etc.) and remote areas like New Territories, Sai Kung, Tung Chung, etc. please place your order before Tuesday 12noon to receive it before the weekend.

In the event of public holidays during weekdays, please contact us to reconfirm delivery time.

NOTE: If you miss the cut-off order time for your area, while we endeavour to deliver in a timely manner, we cannot guarantee you will receive your order for the following weekend. To avoid unforeseen interruptions to our processing and delivery system (such as typhoons), we recommend you order at least five (5) days in advance.

What is your returns policy?

We want you to be 100% satisfied with your order. We accept returns for most items within 7 days of receipt of goods.

Products that have been used, worn, altered, have missing items, or have been removed from their original sealed packaging cannot be returned. ONLY items in the original, unopened factory-sealed packaging will be accepted.

Under no circumstances, can we accept returns on any edible items.

We will accept returned items that are clearly defective due to a manufacturer defect or due to damage from a shipping carrier, within 7 days of receipt of goods.

To return items:

1.Read the above policies to ensure that your items will be accepted.

2.Re-pack the items AND INCLUDE THE ORIGINAL PACKING SLIP.

3.Write your order number on the outside of the box.

4.Send the package to: ATTN: EezyPeezyParties, 23/F, Unit 8, Harbour Industrial Centre, 10 Lee Hing Street, Ap Lei Chau, Hong Kong

Once we receive the returned items, we will issue a refund for the value of the returned items. Please note that refunds are for the cost of the merchandise only, and return shipping charges are not refundable.

Can I create my own gift list with another retailer?

We are unable to provide this service. However, as EezyPeezyParties expands into more diverse party themes such as baby showers, weddings and anniversaries, we will build more relationships with retailers and be able to provide an even bigger selection of gifts. If you would like to be kept posted on new retailers, as well as exclusive discounts and party advice, please subscribe to our enews or connect with us on Facebook.

I don’t have all my guests’ email addresses. Can I print the ecards that I create?

Yes. When you create an ecard, there will be an option to have a PDF version emailed to you, which you can print out.